Privacy Policy

Last Updated: January 2026

DarkBeacon (“DarkBeacon,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website, purchase our products, use our software or services, or otherwise interact with DarkBeacon (collectively, the “Services”).

By accessing or using our Services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

1.1 Information You Provide to Us

We may collect personal information that you voluntarily provide, including:

  • Name
  • Email address
  • Shipping and billing address
  • Phone number
  • Account login credentials
  • Order and transaction details
  • Customer support communications

Payment information is processed securely by third-party payment providers. DarkBeacon does not store full payment card details.

1.2 Information Collected Automatically

When you use our website or Services, we may automatically collect:

  • IP address
  • Browser type and version
  • Device identifiers
  • Operating system
  • Pages viewed and usage activity
  • Referring URLs
  • Cookies and similar tracking technologies

1.3 Software, Account, and Device Information

When you create a DarkBeacon software account or use connected hardware and software features, we may collect:

  • Account and login activity
  • Device model, serial number, and firmware version
  • Device binding and synchronization data
  • Configuration settings and preferences
  • Cloud-saved profiles and user-generated content (e.g., community uploads)
  • Diagnostic data, crash logs, and performance metrics

Account data may be synchronized with our e-commerce systems to support purchases, downloads, and customer support.

Where feasible, diagnostic and usage data is processed in an aggregated or de-identified form and is not used to personally identify individual users.

2. How We Use Your Information

We use collected information to:

  • Process orders and deliver products or services
  • Provide software functionality, cloud features, and updates
  • Manage user accounts and device connections
  • Offer customer support, warranty, and after-sales service
  • Improve product performance, usability, and security
  • Communicate service-related notices and marketing messages
  • Analyze usage trends and optimize user experience
  • Prevent fraud, abuse, or unauthorized access
  • Comply with legal and regulatory obligations

3. Cookies and Tracking Technologies

We use cookies, pixels, and similar technologies for essential website functionality, analytics and performance measurement, and marketing and advertising optimization.

You may manage cookie preferences through your browser settings. Disabling cookies may limit certain features.

4. Third-Party Services

We may share limited personal information with trusted third-party service providers, including:

  • E-commerce platform: Shopify
  • Analytics: Google Analytics
  • Advertising: Meta Ads, Google Ads
  • Email marketing services
  • Cloud infrastructure: Alibaba Cloud Computing Co., Ltd.

These providers process data solely on our behalf and in accordance with applicable data protection laws.

5. Data Sharing and Disclosure

We do not sell your personal information.

We may disclose information:

  • To service providers supporting our operations
  • To comply with legal obligations or lawful requests
  • To protect the rights, safety, and security of DarkBeacon and users
  • In connection with a business transfer, merger, or acquisition

6. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy and to meet legal, accounting, and compliance requirements.

Certain information related to purchases, warranties, refunds, chargebacks, or legal obligations may be retained for longer periods as required by applicable laws or for legitimate business purposes.

7. Data Security

We employ reasonable administrative, technical, and organizational measures to safeguard personal information. However, no data transmission or storage system can be guaranteed to be completely secure.

8. International Data Transfers

Your information may be transferred to and processed in countries outside your place of residence. Where required, we implement appropriate safeguards to ensure lawful cross-border data transfers.

9. Your Privacy Rights

Depending on your jurisdiction, you may have rights to:

  • Access your personal information
  • Request correction or deletion
  • Object to or restrict certain processing
  • Withdraw consent where applicable

Please note that certain rights may be limited where processing is necessary for contract performance, warranty fulfillment, or legal compliance.

To exercise these rights, please contact support@darkbeacon.ai.

10. EU & EEA Users (GDPR Rights)

If you are located in the European Union or European Economic Area, you have additional rights under the GDPR, including data portability and the right to lodge a complaint with a supervisory authority.

11. California Privacy Rights

California residents may have rights under the CCPA/CPRA, including the right to know what personal information is collected, the right to request deletion, and the right to opt out of certain data sharing.

DarkBeacon does not sell personal information.

12. Children’s Privacy

Our Services are not intended for children under the age of 13. We do not knowingly collect personal information from children.

13. Third-Party Links

Our Services may include links to third-party websites. We are not responsible for their privacy practices or content.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last Updated” date.

15. Contact Information

If you have questions or concerns regarding this Privacy Policy, please contact us:

Email: support@darkbeacon.ai

Address:
UNIT 903D, 9/F, CAMERON COMMERCIAL CENTRE
458–468 HENNESSY ROAD
CAUSEWAY BAY, HONG KONG